Shipping & Returns

How will my order be shipped?
Timberwolf Rocky Mountain Emporium Ltd strictly ships with Canada Post - ground.

What are the costs for shipping within Canada and/or to the United States?
The following are Timberwolf's shipping rates in Canadian dollars (CAD$):

Shipping rates include packaging materials, handling, documentations, insurance and tracking. If purchasing more than one product, please inquire about our shipping rates at sales@my-ammolite.com with your name and purchase order number. A quote for shipment costs will be provided within 48 hours.

Can I rush my order?
Contact customer service at info@my-ammolite.com so we can further accommodate your shipping options. Additional charges apply.

What countries does Timberwolf Rocky Mountain Emporium Ltd ship to?
We ship within Canada, and to the United States of America. International customers must contact our sales team via email at
sales@my-ammolite.com or call us at (780) 852-4082.

How long will it take for my order to be shipped?
It takes 48 hours to prepare your order, pack and ship. Please allow up to 10 business days in Canada and up to 21 days to the U.S.A. for your order to arrive at provided destination. If an item is on back order or out of stock, you will be notified of delays with an estimated time of arrival.

How do I cancel an order and refrain from being charged?
We confirm all orders. It is our sales team’s duty to interact with our online customers on a personal level. We do not ship if order is not confirmed. If you want to cancel, you must do so within 48 hours of purchasing the order via phone or email, or by responding to the confirmation email. Please have your purchase order number handy before requesting cancellation.

What happens if I receive product that I did not order?
Our sales team confirms all orders. Otherwise, you must respond to the confirmation email to inform the sales team. If you receive the wrong product, please contact customer service immediately at info@my-ammolite.com. Standard conditions for returning items apply.

What if I am not satisfied with the delivered product?
Timberwolf Rocky Mountain Emporium accepts returns. We charge a stocking fee of 10% and strictly provide store credit, no refunds. We do not pay shipping fees for returned items. Before returning merchandise you must obtain a Return Authorization Number as it is mandatory to contact customer service regarding returns. If you return your merchandise without a Return Authorization Number (RAN), your shipment will be rejected when it arrives. Please submit all return request to info@my-ammolite.com or by calling (780) 852-4082.

Can I return an item that has been worn or has removed tags?
Timberwolf will not accept worn/used product. If returning product(s), it must be in its original saleable condition with all tags attached. If a product is returned worn/used and/or tags removed, you will automatically be charged and receive no store credit.