Return Instructions

How to return an order

  1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the 1-866 phone number on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.

  2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by

    PLEASE NOTE: You should NOT indicate on the package that it contains jewelry or other luxury-related items, as this invites theft.

  3. Shipment and Insurance: (Canadian customers only) Use the following shipping methods depending on the value of your order. The minimum return shipping method should be Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at for quick and easy refunding. (International customers should use parcel post service indicating item is returned for repair will not pay for customs or duties or c.o.d shipments).

  4. All Return Packages should be Mailed to:
    609b Patricia Street
    Box 2402
    Jasper, Alberta
    T0E 1E0
    Phone: 780-852-4082

Return Process

The warehouse will inspect and verify the condition of the item once we receive the return. Returns take approximately 8 business days to process upon receipt of the item. will give refund for the cost of the item minus a stocking fee of 10% EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 10 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return

  • Packages without a return authorization number (RMA#) will not be accepted for refund.

  • Items must be returned in the same condition as they were sent from within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.

  • Custom orders such as orders  and  rings over size 8 cannot be accepted back for a return (refund, exchange or repair).

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